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Customer Satisfaction assessment (Mod. 097-rev.2)


Please kindly rate your satisfaction with our company in following attributes

1 = Very dissatisfied | 2 = Dissatisfied | 3 = Neither dissatisfied nor satisfied | 4 = Satisfied | 5 = Very satisfied

1. Timely response to inquiries

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2. Design solution and technical assistance based on your technical requirements

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3. Range of technical and economic data in our price offer

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4. Timing to get order confirmation

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5. Attainability of our sales department

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6. Sales department approach and support pre- & after sales

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7. Our standard delivery time

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8. Your delivery dates expectation fulfillment – matching

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9. Timely notification of delivery delays (if any)

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10 Transport service via our forwarder (if any)

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11. Packing method

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12. Product quality

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13. Complaints solving

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14. Product quality in comparison with our competitors

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15. Is our company your exclusive supplier of the product we sell you?

YesNo

16. Do you plan buying our products in future?

YesNo

17. Do you miss any product in our company product range that you can’t find in our website?

18. Any suggestion to improve our service

Information pursuant to Art. 13 of Regulation (EU) 2016/679

All personal data are processed within the normal course of business of TRE "C" S.r.l. and EVERWATT S.r.l. only for administrative-accounting and commercial purposes. Without any preliminary processing or communication of data having a compulsory nature for the described purposes, it won’t be possible to provide anyone partial or full services and/or products required. The data may be divulgated to third parties – either companies or natural persons - who carry out activities strictly connected and instrumental to the own company business relationship management and will be retained for a maximum duration of 10 years and/or until the conclusion of the contractual relationship. The Data Controller is TRE "C" S.r.l. and/or EVERWATT S.r.l.

I read and accept personal data treatment accoding to Decree n. 196/03 and Ue Regulation 2016/679 (GDPR)